Hotel Policy

Privacy Policy

The India Hotel Group respects the privacy of all its customers and business partners, and treats personal information (personal data) provided by you as confidential. Any information provided will not be given out to third party companies without your permission.

Arrival and Departure Policy

Check in – 1200 Hours
Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check out – 1200 Hours
Late check-outs are available on request and subject to availability
A recent Government notification requires guests to present proof of identity at the time of check in. Guests are requested to carry with them the required document during their travel.

Amendment/Cancellation Policy

Reservation must be amended/cancelled 72 hours prior to the planned date of arrival. Reservations cancelled within 72 hours of the arrival date will incur a cancellation charge of one night. Peak Season cancellation must be done at least 7 days prior to arrival date to qualify for no cancellation charge. For group of 5 rooms or more confirmation for the reservation would only be given on the basis of a valid credit card. In case of a no-show or cancellation/amendment of the conference/group (in part or full), within 15 days or less from the date of check-in, a retention charge will be levied. In addition, should any participants check-out early, retention will be charged for those nights booked, now being released due to the early check-out.

Children Policy
A maximum of 2 Children below 12 years stay complimentary in the room with the parents without any charges above 12 years are taken as an adult. Extra bed can be provided on request at a charge.

Pets Policy
Pets are not allowed.

Please Note
Effective 2nd October 2008, the Government has introduced “No-Smoking” legislation for hotels, restaurants and all public places. As a consequence, smoking is prohibited in all parts of the hotel except in designated bedrooms where smoking is permitted.

The hotel has dedicated smoking guest bedrooms. Should you desire a smoking bedroom, please let us know. We shall endeavor to reserve a smoking bedroom for you, subject to availability.

Reach Us
The India Awadh
04 Sapru Marg, Hazratganj
Lucknow
Tel: +91 522 4007860, 2200513
Cell : +91 9044095601
Reservation : centralreservations@theindiahotel.com
Reach Us
Big Bend,
Picture Palace Road,
Mussoorie-79
Tel:+91 135 2631240 / 41
Fax: +91 135 2633187, Cell : +91 8057811177
Reservation : gm.mussoorie@theindiahotel.com
Reach Us
The India Benares
The India Benares , .
Mint Road ,Subroto Chowk-Opposite Airfoce Station Varanasi 221002
Tel:+91 542 2507593-97, Cell : +91 9889398891
Fax: +91 542 2507598
Reservation : sales.varanasi@theindiahotel.com